How long does it take to receive my order?
Once you have placed your order and payment has been received, we aim to dispatch your order 1 working day later. Therefore, you can expect to receive your parcel 3-5 working days after the day you placed your order if you book it on our standard service. If we are unable to do this for any reason we will notify you straight away. If you need your kit in a hurry please add express or next day delivery to your order.
If the courier has attempted delivery multiple times and you are not home, they will return the parcel back to us. In this instance you will need to re-pay the delivery charges in order for the couriers to attempt delivery once again.
What do I do if I don't receive my order?
We must be notified within 5 days if an order has been undelivered so that we can chase it's whereabouts. Please email us at firstname.lastname@example.org to notify us of any problems. We cannot be held responsible for undelivered boxes outside of this time frame.
What payment methods do you accept?
We accept shopify payments and Paypal for our online shopping cart - this allows users to pay via a variety of methods including bank transfer and credit card. If you do not have a Paypal account, you can pay by credit or debit card.
Can I change my order once it has been paid for?
Due to our quick next working day dispatch, the process of production starts the moment your order is paid for. Please take a moment to check over your order in the shopping cart before proceeding to the checkout. Please contact us at email@example.com if you need to change your order and we will do our very best!
What are the satisfaction guarantee conditions?
In the unlikely event that you are unhappy with the quality of your purchase please let us know straight away and we will try and rectify the problem for you.
Which party bags are suitable for vegans and/or vegetarians?
Our vegan sweetie strings kit is suitable for vegans. All our party bags except the non-vegan sweetie strings kit and marshmallow goo popcorn kit are suitable for vegetarians.
Which party bags are suitable for people with egg allergies?
Our popcorn, sweetie strings and gingerbread kits are suitable for people with egg allergies as they do not require the addition of egg
Which party bags are suitable for people with dairy allergies?
Our sweetie strings and popcorn kit party bags are suitable for people with dairy allergies
Do you supply Gluten free versions of your party bags?
Sadly we are unable to offer Gluten Free kits at the moment
Are your Kits Nut Free?
Our baking mixes are nut free however as there are so many components to each kit we cannot be 100% sure all products are not produced in factories where nuts are present. If you would like to know if a particular kit is nut free - please contact us on firstname.lastname@example.org and we will happily advise you.
How long can I store my kit before using it and how shall I store it?
At Craft & Crumb we only source the best possible ingredients we can find and ensure all our products have a shelf life of approx 6 months from when we send out the kit. However most products to exceed this. The item with the shortest best before date will determine the overall best before date.
The ingredients are shelf stable at room temperature (12-18 degrees C.) Please do ensure that you keep all products in a cool, well-ventilated dry place away from direct sunlight - some of our kits contain chocolate that will melt if conditions are hot.
Are the biscuit, cupcake and party bags suitable for children?
All of our biscuit, cupcake and party bag kits are designed for children to use but we advise adult help at all times to get the best results.