FAQs – Craft & Crumb

FAQs

 How long does it take to receive my order?

** At Christmas time and due to extra covid restrictions placed upon our warehouse, this extends to 7-10 working days**

Once you have placed your order and payment has been received, we aim to dispatch your order 1 working day later.  Therefore, you can expect to receive your parcel 3-5 working days after the day you placed your order if you book it on our standard service. If we are unable to do this for any reason we will notify you straight away.  If you need your kit in a hurry please add express or next day delivery to your order.

If the courier has attempted delivery multiple times and you are not home, they will return the parcel back to us.  In this instance you will need to re-pay the delivery charges in order for the couriers to attempt delivery once again.

What do I do if I don't receive my order?

We must be notified within 5 days if an order has been undelivered so that we can chase it's whereabouts. Please email us at hello@craftandcrumb.com to notify us of any problems. We cannot be held responsible for undelivered boxes outside of this time frame.

What payment methods do you accept?

We accept shopify payments and Paypal for our online shopping cart - this allows users to pay via a variety of methods including bank transfer and credit card. If you do not have a Paypal account, you can pay by credit or debit card.

Can I change my order once it has been paid for?

Due to our quick next working day dispatch, the process of production starts the moment your order is paid for. Please take a moment to check over your order in the shopping cart before proceeding to the checkout.  Please contact us at hello@craftandcrumb.com if you need to change your order and we will do our very best!

What are the satisfaction guarantee conditions?

In the unlikely event that you are unhappy with the quality of your purchase please let us know straight away and we will try and rectify the problem for you.

Which party bags are suitable for vegans and/or vegetarians?

Our vegan sweetie strings kit is suitable for vegans and all our party bags except the non-vegan sweetie strings kit and marshmallow goo popcorn kit are suitable for vegetarians

Which party bags are suitable for people with egg allergies?

Our popcorn and sweetie strings kits are suitable for people with egg allergies as they do not require the addition of egg

Which party bags are suitable for people with dairy allergies?

Our sweetie strings and popcorn kit party bags are suitable for people with dairy allergies

Do you supply Gluten free versions of your party bags?

We can supply gluten free versions of our cupcake kits - just contact us directly and we can arrange for you

Do you have a Gluten Free Cake Kit?

All our cakes kits are available with a delicious Gluten Free Cake mix.  We only use the finest Doves Farm Gluten Free flour as well as caster sugar and a little baking powder in our cake mix - no preservatives or added nasties included!

Are your Kits Nut Free?

Our cake mix is nut free however as there are so many components to each kit we cannot be 100% sure all products are not produced in factories where nuts are present.  If you would like to know if a particular kit is nut free - please contact us on hello@craftandcrumb.com and we will happily advise you.

Are the card cake and cupcake baking pans okay in the oven and do I need to grease or line them?

The cake pans included in the cake decorating kits are made from non-stick and heat-resistant carton board (they can be used in an oven up to 240°C conventional/220°C fan-forced). They are  biodegradable and disposable cake pans. There’s no need to store, line or wash up these cake pans – simply use once and discard. 

How long can I store my kit before using it and how shall I store it?

At Craft & Crumb we only source the best possible ingredients we can find and ensure all our products have a shelf life of at least 6 months from when we send out the kit. However most products to exceed this. The item with the shortest best before date will determine the overall best before date.

The ingredients are shelf stable at room temperature (12-18 degrees C.)   Please do ensure that you keep all products in a cool, well-ventilated dry place away from direct sunlight - some of our kits contain chocolate that will melt if conditions are hot.

I have purchased a cake kit and would like to know when is it best to bake and decorate my cake/ cupcakes ahead of my party?

We suggest that the cake is best made the day before your party to allow for minimum stress on the day...however we realise this is not always possible.  We suggest always freezing the sponge after it is baked so that it is easier to decorate - please see our kit instructions for further details on this.  It is therefore possible to bake the cake sponges days/ weeks before your party and then take it out the day before or on the day to decorate it.  You do not need to wait until the sponges are defrosted before icing but obviously you need to leave enough time for the cake to properly defrost before serving it....this takes around 2 hours at room temperature.

Once the cake is decorated store it in a cool place away from direct sunlight.  It is best to cover the cake or store in an airtight container to stop it drying out.  With the cupcakes it is best to decorate them then store in an airtight container to maintain freshness. Cupcakes can also be made ahead of time and frozen but there is risk that they will come away from the sides of their paper cases if you do this.

Are the Cake Kits suitable for Children to make?

Craft & Crumb cake kits have been designed for adults. However, if an adult allows a child to participate it should be kept in mind that adult supervision is recommended at all times. The kits may contain small or sharp objects that could be a hazard for children.

Are the biscuit, cupcake and party bags suitable for children?

All of our biscuit, cupcake and party bag kits are designed for children to use but we advise adult help at all times to get the best results.

 

Subscription FAQs

How often will I get my Baking Kit?

All boxes will be sent out between the 1st and the 5th every Month but your first order will be shipped as soon as you place your order.

What do I do if I want to cancel? 

For the rolling Subscriptions you can cancel at anytime. Just go into your customer account and press cancel subscription.  For the one time payment bundle Subscriptions we will refund pro rata.  For example if  you've received six months worth of boxes but want to cancel the last six months we will refund you that which you are still owed.  You can read more in detail at our T&Cs

What if I am going away and need to skip a month?

Just go into your customer account and press cancel subscription.  You will not be charged for this month and no kit will be sent. 

What's in the box?

Each month a letterbox friendly box will arrive through your door, full of pre-weighed ingredients and an easy to follow recipe card for a fun children's baking activity.  The kits will often contain a craft as well as a baking activity plus tools like cutters, icing bags and pans.  Each kit will be different every month and will be themed to special occasions like Christmas, Valentines, Easter...

This is a gift, can I add a gift message? 

Once you add the subscription to your cart you will be able to add a gift message at checkout.  For more details please read the Terms and Conditions

 

Please read 

THIS PRODUCT IS NOT SUITABLE FOR PEOPLE WITH EGG, DAIRY OR GLUTEN ALLERGIES.  THE INGREDIENTS INCLUDE GLUTEN AND THE RECIPE REQUIRES THE ADDITION OF BUTTER SOMETIMES EGG. Our products don’t contain nuts but may have been produced in a factory that handles nuts. ALLERGENS IN BOLD ON EACH PRODUCT KIT