FAQs

 

How long does it take to receive my order?

Once you have placed your order and payment has been received, we will dispatch your order within 1-2 working days. If we are unable to do this for any reason we will notify you straight away. Craft & Crumb will send you an email to let you know when your order has been dispatched. Our courier will then aim to deliver your kit within 2 working days on our standard delivery service.   If you need your kit in a hurry please add express or next day delivery to your order.

What payment methods do you accept?

We accept shopify payments and Paypal for our online shopping cart - this allows users to pay via a variety of methods including bank transfer and credit card. If you do not have a Paypal account, you can pay by credit or debit card.

Can I change my order once it has been paid for?

Due to our quick 1-2 day dispatch, the process of production starts the moment your order is paid for. Please take a moment to check over your order in the shopping cart before proceeding to the checkout.

What are the satisfaction guarantee conditions?

In the unlikely event that you are unhappy with the quality of your purchase please let us know straight away and we will try and rectify the problem for you.

Are the card cake and cupcake baking pans okay in the oven and do i need to grease or line them?

The cake pans included in the cake decorating kits are made from non-stick and heat-resistant carton board (they can be used in an oven up to 240°C conventional/220°C fan-forced). They are  biodegradable and disposable cake pans. There’s no need to store, line or wash up these cake pans – simply use once and discard. 


How long can I store my kit before using it and how shall i store it?

At Craft & Crumb we only source the best possible ingredients we can find and ensure all our products have a shelf life of at least 40 days from when we send out the kit. However most products to exceed this. The item with the shortest best before date will determine the overall best before date.

The ingredients are shelf stable at room temperature (12-18 degrees C.)   Please do ensure that you keep all products in a cool, well-ventilated dry place away from direct sunlight - some of our kits contain chocolate that will melt if conditions are hot.

 When is it best to bake and decorate my cake/ cupcakes?

 We suggest that the cake is best made the day before your party to allow for minimum stress on the day...however we realise this is not always possible.  We suggest always freezing the sponge after it is baked so that it is easier to decorate - please see our kit instructions for further details on this.  It is therefore possible to bake the cake sponges days/ weeks before your party and then take it out the day before or on the day to decorate it.  You do not need to wait until the sponges are defrosted before icing but obviously you need to leave enough time for the cake to properly defrost before serving it....this takes around 2 hours at room temperature.

Once the cake is decorated store it in a cool place away from direct sunlight.  It is best to cover the cake or store in an airtight container to stop it drying out.  With the cupcakes it is best to decorate them then store in an airtight container to maintain freshness. Cupcakes can also be made ahead of time and frozen but there is risk that they will come away from the sides of their paper cases if you do this.

Are the cake decorating kits suitable for children to use?

Craft & Crumb decorating kits have been designed for adults. However, if an adult allows a child to participate it should be kept in mind that adult supervision is recommended at all times. The kits contain sharp and small objects that could be a hazard for children.

Do you have a Gluten Free Cake Kit?

We are going to be introducing a Gluten free cake kit very soon - watch this space!

Are your Kits Nut Free?

Unfortunately as there are many items in each kit we cannot be 100% sure all products are not contained in factories where there are nuts present.  If you would like to know if a particular kit is nut free - please contact us on hello@craftandcrumb.com and we will happily advise you.