TERMS & CONDITIONS

Craft & Crumb

Last updated: 27 January 2026

1. About Us

The website www.craftandcrumb.com (“Website”) is owned and operated by Craft & Crumb, trading as Craft & Crumb (“we”, “us”, “our”).

We are a company registered in England and Wales (Company No. 09081652).
Registered office and correspondence address:

Craft & Crumb
5 Gloucester Road
Hampton
TW12 2UQ

Contact: hello@craftandcrumb.com

2. Acceptance of These Terms

By accessing our Website or purchasing products from us, you agree to be bound by these Terms and Conditions (“Terms”).
If you do not agree, you must not use our Website.

3. Changes to These Terms

We may update these Terms from time to time. The version published on the Website at the time you use it will apply.
Continued use of the Website after changes are made constitutes acceptance of the updated Terms.

4. Other Applicable Policies

These Terms should be read alongside our:

• Privacy Policy

• Cookie Policy

• Delivery & Returns Policy

• FAQs

These documents form part of your agreement with us.

5. Use of the Website

You agree that you will not:

• Use the Website for any unlawful purpose

• Introduce viruses or harmful code

• Attempt to gain unauthorised access to our systems

• Interfere with the security or operation of the Website

• Impersonate another person or behave offensively or abusively

You are responsible for ensuring your device is compatible with the Website.

We may restrict or suspend access to the Website (or parts of it) for operational, legal, or security reasons.

6. Intellectual Property

All content on the Website (including text, images, logos, videos, software and design) is owned by or licensed to us.

You may view and use the Website for your personal use only.
You must not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

7. External Links

Our Website may contain links to third-party websites. These are provided for convenience only.
We are not responsible for the content, privacy practices, or operation of third-party sites.

8. Accounts & Security

If you create an account, you are responsible for:

• Keeping your login details secure

• All activity carried out under your account

Please notify us immediately if you suspect unauthorised access.

Accounts are non-transferable.

9. Orders & Product Information

All product descriptions and images are for illustrative purposes.
We take reasonable care to ensure accuracy but variations may occur.

We reserve the right to refuse or cancel orders at our discretion, including where pricing or availability errors occur.

10. Prices & Payment

All prices are shown in GBP. 
Delivery costs are added at checkout.

Payment is taken at the time of order via our approved payment providers.

11. Delivery

We use a selection couriers as necessary.

Delivery times are estimates and not guaranteed.
We are not responsible for delays outside our control.

12. Missing or Damaged Items

Please notify us within 7 days of delivery if:

• Items are missing, or

• Products are damaged or faulty

We may request photographic evidence or a return of faulty items before issuing a replacement or refund.

13. Cancellations & Returns

You have statutory rights under the Consumer Rights Act 2015.

Where applicable, you may cancel your order by emailing emily@craftandcrumb.com 
Custom or perishable items may be excluded from cancellation rights.

Full details are set out in our Delivery & Returns Policy.

14. Discount Codes & Credit

Discount codes and credits:

• Are non-transferable

• May be withdrawn if misused or applied in breach of these Terms

15. Limitation of Liability

Nothing in these Terms limits our liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any matter which cannot legally be excluded

We are not liable for business losses.
Our total liability to consumers is limited to the purchase price of the relevant product, except where prohibited by law.

16. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including but not limited to strikes, pandemics, supplier failures, or technical outages.

17. Assignment

We may assign or transfer our rights and obligations under these Terms.
You may not do so without our written consent.

18. Governing Law

These Terms are governed by the laws of England and Wales.
The courts of England and Wales have non-exclusive jurisdiction.

19. Contact Us

Questions about these Terms or your order can be sent to:
📧 hello@craftandcrumb.com

Privacy & Data Protection

Your personal data is processed in accordance with the UK GDPR and Data Protection Act 2018.
Please see our Privacy Policy for full details on how we collect, use and protect your information.