Shipping and Returns

Shipping

Our warehouse start early to get all orders dispatched quickly as we know how important it is to receive your parcels on time. We aim to dispatch all orders received on the same or next working day provided orders are placed by midday.

Delivery charges depend on how soon you need your order, the weight of your order & the shipping address.

Express Shipping (3-5 working days) between £3.99 & £6.50 depending upon the weight of your order

Express Shipping (1-2 working days) £7.50

Super-Speedy delivery £10

Next 'working' day delivery (order must be placed before 11am) £16

Saturday Delivery (order to be placed on Friday morning pre 11am) £25

Highland and Islands (4-5 working days) £14

International delivery Please contact us

Once your order has been dispatched you will receive a confirmation email containing your tracking reference – please check your junk folder if you don’t receive it

*We are all very aware of the current pressures on the shipping services so please be aware that some deliveries may take longer to arrive. We advise you selecting the express service if you are on a tight deadline or your party is one week away.

All orders placed after midday on Friday, Saturday or Sunday will be processed on Monday or Tuesday if it's a Bank Holiday weekend. Couriers do not collect or deliver on a Bank holiday or public holiday so please take this into consideration.

Returns

If you wish to return a product please notify us within 48 hours of receiving your delivery by emailing us emily@craftandcrumb.com

Returns must be received in their original unopened condition.

Returns to us are at your own cost and we must receive them within 7 days of your delivery.

Please obtain proof of postage as we will not accept responsibility for the non-arrival of returned items.

Refunds will only be issued for the value of the item returned.

This will be credited to the customer’s original method of payment within 30 days of receipt of the returned items provided the items are in re-sellable order.

Damaged products

If your products are damaged in any way, please email our customer service team at emily@craftandcrumb.com

Please give us a brief indication of the problem and be sure to include your order number as well as an image of the faulty product.

If the products are deemed to be faulty through no fault of your own, we will happily refund or replace the items.

Cancellations

Please ensure you are happy with your order and check spelling and punctuation on personalised stickers before completing your order.

If you do need to cancel your order, please do it as soon as you can as we send out orders on the same or next day and can only refund you the value of the item, not the shipping costs incurred. You can email us emily@craftandcrumb.com if you wish you cancel your order

Shipping and Returns

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